Last updated 01 July 2026
This Privacy Policy explains how Ghaf ("we", "us" or "our") collects, uses, stores and protects the personal information you share with us when you use our website or request our cleaning services in Abu Dhabi, United Arab Emirates. By using our website or services, you agree to the practices described in this policy.
Information we collect
We only collect the information we need to respond to your enquiries and deliver our services. This may include:
- Contact details — your name, phone number and email address when you submit our contact form or request a quote.
- Service details — the address where the work is to be carried out, the service you are interested in, and any information you choose to share about the job.
- Communications — the content of messages, calls and emails between you and our team.
- Technical data — basic information your browser sends automatically, such as device type and approximate location, used to keep the website secure and working correctly.
How we use your information
- To respond to your enquiries and prepare quotations.
- To schedule, deliver and follow up on the services you book.
- To contact you about your booking by phone, WhatsApp or email.
- To improve our services, website and customer support.
- To meet our legal, tax and regulatory obligations in the United Arab Emirates.
We do not sell your personal information, and we will not use it for unrelated marketing without your consent.
Sharing your information
We treat your information as confidential and only share it where necessary to deliver our services or where required by law:
- With the trained technicians and staff assigned to your job.
- With trusted providers who help us operate (for example scheduling, payment or communication tools), under appropriate confidentiality safeguards.
- With government authorities or regulators where we are legally required to do so.
Cookies
Our website may use a small number of cookies to keep the site secure, remember your preferences and understand how the site is used. You can control or disable cookies in your browser settings, though some parts of the site may not work as intended without them.
Data security
We use reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we work to keep your data safe and limit access to those who need it.
Data retention
We keep your information only for as long as needed to provide our services and to meet our legal and accounting obligations. When it is no longer required, we securely delete or anonymise it.
Your rights
You may ask us to:
- Access the personal information we hold about you.
- Correct any information that is inaccurate or out of date.
- Delete your information where we are not required to keep it.
- Stop contacting you for marketing purposes.
To make a request, please contact us using the details below.
Third-party links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.
Children's privacy
Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.
Contact us
If you have any questions about this Privacy Policy or how we handle your information, please reach out through our contact page or email us at info@ghafcare.com.