Terms & Conditions

These Terms & Conditions govern the cleaning services provided by Ghaf ("we", "us" or "our") to our customers ("you") in Abu Dhabi, United Arab Emirates. By booking or using our services, you agree to these terms. Please read them carefully.

Definitions

• "Services" means the cleaning and related work we provide, whether one-off or under a recurring plan.
• "Booking" means a confirmed request for our Services at an agreed date, time and location.
• "Quotation" means the estimated price we provide for a job before work begins.

Our services

We provide professional cleaning services, including but not limited to regular and deep cleaning, kitchen and bathroom cleaning, move-in/move-out cleaning, sofa and carpet cleaning, and office cleaning. The exact scope of each job is agreed with you before we begin.

Bookings and quotations

• A booking is confirmed once we have agreed the service, date, time and location with you.
• Quotations are based on the information you provide. If the actual job differs significantly (for example additional work or access issues), we will discuss any change in price with you before continuing.
• We will do our best to arrive within the agreed time window. Occasionally traffic or earlier jobs may cause short delays, and we will keep you informed.

Pricing and payment

• Prices are quoted in UAE Dirhams (AED) and, where applicable, are subject to VAT.
• Payment is due as agreed at the time of booking or on completion of the work, unless otherwise stated.
• For recurring cleaning plans, payment terms are set out in your plan agreement.

Cancellations and rescheduling

We understand plans change. Please give us as much notice as possible if you need to cancel or reschedule a booking. Repeated late cancellations, or failed appointments where our team cannot access the property, may be subject to a charge, which we will always explain in advance.

Your responsibilities

• Provide safe and reasonable access to the property at the agreed time.
• Tell us about any hazards, pets, fragile items or special requirements before we start.
• Secure or remove valuable and irreplaceable items prior to the visit.
• Ensure utilities such as water and electricity are available where the job requires them.

Our commitment

Our technicians are trained, vetted and uniformed, and we aim to complete every job to a high standard. If you are not satisfied with a visit, please tell us within a reasonable time and we will return to put it right where possible.

Liability

• We take care in everything we do, but we are not liable for pre-existing faults, normal wear and tear, or damage caused by circumstances beyond our reasonable control.
• Where we are responsible for loss or damage caused by our negligence, our liability is limited to the cost of the relevant service, except where the law provides otherwise.
• Nothing in these terms limits any liability that cannot be limited under United Arab Emirates law.

Complaints

If something is not right, please contact us as soon as possible so we can investigate and resolve it. We take all feedback seriously and aim to respond promptly.

Intellectual property

All content on our website, including text, logos and images, belongs to Ghaf or its licensors and may not be copied or reused without our permission.

Privacy

We handle your personal information in line with our Privacy Policy, which forms part of these terms.

Governing law

These Terms & Conditions are governed by the laws of the United Arab Emirates, and any disputes are subject to the jurisdiction of the courts of Abu Dhabi.

Changes to these terms

We may update these Terms & Conditions from time to time. The current version will always be available on this page, with the date it was last updated shown at the top.

Contact us

For any questions about these terms, please reach out through our contact page or email us at info@ghafcare.com.